‘We decided to start using Kwazii for customer insights, search, and chat because it was super easy to integrate. And let me tell you, we're really happy that we did! In the past, we had so many incomplete spreadsheets for tracking customer KPIs and pain points. But now, thanks to Kwazii, we finally have a clear view of the key insights and can take actionable steps to address them.

One feature that our support team absolutely loves is the ability to create support content with just one click. This has been especially helpful for the most commonly asked and unanswered questions in our knowledge base library. Plus, the support issue categories have been a game-changer. They've allowed us to quickly identify areas for improvement and make necessary updates to our product.

Before using Kwazii, it often felt like we were playing a game of whack-a-mole when dealing with customer issues. But now, we're able to prioritize actions and make meaningful improvements to our customer support experience and product as a whole.

I have to say, what impressed us the most was the passion, responsiveness, and innovation of the Kwazii team. Keep up the fantastic work!’

Kandap Jani

Chief Technology Officer, PupPod